MB Foster Privacy Commitment

M.B. Foster Associates Limited and its affiliates ("MBF" or "We") continues to make a concerted commitment to safeguard the private and personal information which we receive from and about our customers or any other individual from whom we receive information as a result of collecting information on our website or through direct contact with any one of our employees. Our primary customers are businesses and corporations and as such, we are unlikely to collect information which is considered "personal in nature" and almost never collect information which might be considered of a "personal sensitive" nature. Even so, in the event we do collect information which is personal in nature, we make this commitment to maintain and safeguard it so as to protect and respect your privacy. Where we collect information from an employee of a company or business organization in conjunction with that employee's relationship with the company, personal information does not include the name, title, business address, business e-mail address or telephone number of that employee.

We are particularly mindful of the fact that protecting an individual's privacy on the Internet is crucial to the future of Internet use and business conducted through the Internet economy. Our commitment to you to safeguard your information is reflected in our MBF Privacy Policy which governs the behavior of all of our employees as they collect, use and disclose our customers' personal information. We have updated this Privacy Policy to reflect specific changes which federal privacy legislation require of us.

Our policy will explain to you in detail and clear terms why we collect personal information from you and how we will use this information. Most importantly we will provide you with a clear understanding of how we protect this information once we have received it from you. This is our commitment to all of our customers and any individual we collect information from.

At MB Foster we are committed to maintaining and having the highest respect for our customers' privacy. This is why we have created this webpage so that we can inform you about our privacy practices.

The following is a brief summary of our privacy practices and what you can expect from us in that regard.

How do we collect information from you

There are a number of ways and sources from and through which we may collect information from you or about you.

1. When you visit the MBF web site, our web server collects information which is not identifiable to any particular person. We identify your IP address and resolve it into a domain name. When you do visit our site we only recognize the domain name and no other information. This information allows us to diagnose problems, administer our web site and gather [non-personal] demographic information. In general this aggregate information will not identify you personally. If we do correlate any information back to you specifically, we will treat this information in accordance with our privacy policy.

2. In order for you to access certain portions of our web site (to download, license our products on-line, enter a contest, complete a survey or register for a seminar) we may ask you to provide us with personal information that helps to identify you for that purpose.

3. We are in the business of selling goods and services to our customers. In order for us to do that successfully we must market them to you. Whether we market to a prospective customer or sell to an existing customer we may ask you to provide us with personal information in order to serve you better. We may also ask you to provide us with information about the organization to which you belong.

4. We are constantly looking for ways to improve our products and to provide you with better technical support. In doing so, we may ask you for information which will allow us to do so.

5. Our administration department does much to run the day-to-day operations of our business. They are responsible for such things as shipping you product, sending and collecting invoices, creating reports so that we can better serve our customers, collecting information about how to contact you and information about the organization you work for. We also collect information so that we can negotiate our contracts as well as meet our legal obligations in the markets we sell into.

6. Our HR department is much more concerned with collecting personal information than any other department at MBF. You may have contact with them as a prospective employee such as providing your resume. We collect and use this information only for the purpose of employment consideration and your inquiry about our company.

In summary of the above, there are a number of ways and means whereby we might collect personal information about you. These can be summarized as follows:

• Directly from you when you provide information through responding to surveys or registration for seminars or accessing certain portions of our web site.
• Directly when you provide information when ordering products and services.
• Directly when you make inquires regarding employment with MBF.
• Interactions with MBF employees in filling orders or accessing technical support.
• Indirectly through our trading partners and distribution channel.

MBF's privacy policy provides that any personal information obtained through any of these sources will be treated in accordance with this policy. We do not sell, rent, or otherwise disclose your personal information except as outlined in the privacy policy.

MBF collects personal information needed to run its business. We will inform you before or at the time we collect information and will advise you of the purpose we wish to use the information for. We will seek your clear consent and provide you with the stated purpose. We will only collect that information which is reasonably necessary to complete the stated purpose. The following is a list of the purposes we may collect information from you:

• Respond to requests for information, process your order or provide you with specific information about our products.
• Gather information to better understand your needs for products and services.
• Respond to your inquires regarding our products or services regardless of the medium you may have used.
• Gather information to better understand how to manage our web site and present our products to you.
• Gather statistics, report and conduct market research regarding how our products are used by you.
• Use the information to do our own internal analytical and statistical reviews to evaluate customer profiles including preferences and purchasing trends which we use for marketing and developing new products.
• We may contact you to ask you about our products, inform you of upgrades and promotions that you may be interested in.
• We may contact you to ensure our records are kept up to date or to add additional information to complete your profile.
• We may contact you regarding contests to the extent you have entered them.

We may share the information you have provided to us with affiliated companies of MBF. All of these companies will also comply with our privacy policy.

We may also disclose your information to others where MBF feels that in good faith such an action is necessary to conform to any legal requirements we may have such as complying with judicial proceedings, a court order or legal process served on us; to protect the intellectual property of MBF or where it is necessary to enforce our contracts with you.

Circumstances may arise where we undertake co-marketing agreements with other parties who may offer similar products or services. MBF may share profile information with its partners in order to better serve you. When this occurs, MBF will make all reasonable efforts to confirm that our partners' privacy policies are similar to our own. As an MBF customer you will have the option of declining such communications when you provide us with your information or at any other time.

All such disclosures of personal information outside of MBF are made on a confidential basis with the information to be used only for the purpose for which you originally disclosed it to us. If we seek to use your personal information for any new purpose, we will first seek your consent, unless otherwise accepted by law.

Use of Cookies

When you view one of our web sites, we may store a small piece of information on your computer's hard drive in the form of a "cookie" which automatically recognizes your PC when you visit our site next. This cookie allows us to better manage our web site and match your interests or on your election, to store your password to save you from having to re-enter it each time you visit our site. Most web browsers do allow you to disable this feature if you would rather not store this information for future use. However, if you do disable the operation of cookies you may not be able to access certain features on our web site including receiving information from us or purchasing products directly through our web site.

Other Links

We may offer links from our web site to other web sites that are hosted by our partners or by other unrelated companies. By accessing these web sites be advised that in doing so accessing does not relate to and is not governed by our privacy policy. These web sites are governed by their own privacy statements and we are not responsible for their operation. We suggest that you read the privacy policy of any web site before you submit through or provide personal information to these third parties.

MBF will not knowingly collect personal information or data from children who are under the age of 13. This web site and its content are not targeted at children. In order to ensure that the provisions of any child protection laws are complied with children should not provide any personal information to this site. We ask that all parents be diligent in supervising their children while online. We also recognize that the definition of "child" or "children" should take into account applicable laws as well as national and regional cultural customs.

MBF uses technical and organizational security measures to protect your personal information and data against accidental or unlawful, loss or alteration and against unauthorized disclosure or access without your consent. We also support secure online shopping using secure server technology to make your shopping experience simple and safe.

We will retain your information for whatever reasonable period of time is required to permit us to communicate with you for the purposes you have agreed to. When this purpose is no longer required and our need to communicate with you has ended, we will ensure that all such personal information is removed from our database(s), and any paper copies securely destroyed.

There are a number of ways that we obtain consent from you to collect and use your personal information.

We may ask you for your express consent in writing for example if you complete a survey or enter a contest or fill out a job application form.

We may ask for your express consent over the telephone or in person.

We may determine that by seeking to purchase software products from us or contacting any of our customer support departments that your consent is implied for us to deal with the personal information you provide to us on a reasonable basis.

There may be legal exceptions where we will not need to obtain your consent to use, disclosure or collect your personal information. For example, where there is an emergency situation or if it is necessary for your protection or ours.

We do want you to give your consent to continue to collect, use and disclose your personal information for the purposes described in this privacy policy. However, you do have choices and can refuse or withdraw your consent at any time as follows:

You may have your name removed from our telephone, mail or email lists. Keep in mind that we use these lists to advise you of new products, services and special offers as well as notify you regarding technical support issues all of which may be of benefit to you.

You may refuse to provide us with your personal information. You may also withdraw your consent at any time to use your personal information subject to any legal or contractual restrictions and reasonable notice to us.

We do take reasonable steps to ensure the accuracy of the information you provide to us. You do have the right to access your information to verify that the information we have about you is accurate and correct. You have the right to request that your information be changed, modified or deleted including any changes to consent you may have given to us. We will endeavor to respond to all of your requests within 30 days, and will advise you if this is not possible. We do want you to understand that there may be situations where we are unable to comply with requests where:

a) the information is no longer part of our business operation;
b) the information is prohibitively costly to provide;
c) the information contains references to other individuals;
d) the information cannot be disclosed for legal, security, or commercial proprietary reasons;
e) the information is subject to solicitor-client or litigation privilege;
f) the information was generated in the course of a formal dispute resolution process

We may change this policy from time to time in order to reflect our practices in providing you with greater protection for your personal information. If we do make any changes to this policy we will clearly post them on this web site. Any information collected by us will be based on the policy that is in place at the time of collection.

MBF will respond in a timely manner to any reasonable request you have to review your personal information and respond to any requests for corrections, amendments or deletions. If you do have any questions or wish to withdraw your consent please address them in writing to:

MBF Privacy Officer
M.B. Foster Associates Limited
82 Main Street South
Chesterville, Ontario, K0C 1H0 Canada
privacyofficer@mbfoster.com

By agreeing to this Privacy Policy, you are agreeing that MBF can collect, use, disclose, transfer and access your personal information provided for the purposes identified which are consistent with the terms of this policy.