Premier Enhanced Product Support

The Premier Enhanced Product Support Customer will have priority response to technical support queries and professional services personnel. The result of which will be a deeper knowledge of the customer site enabling MB Foster to play an active roll in product implementation, tuning and support.

Silver

1. Telephone support for product related issues extended to 5x12 - 8am - 8pm Monday to Friday.
2. One 2-day site visits per year - days are consumable within the year and cannot be carried over. Customer is responsible for travel and living expenses.
3. Priority call / email handing: 15 minutes during normal working hours and within ½ hour after 5 pm, 1 hour on holidays.
4. 10% discount applied to the purchase of new modules or products.
5. 25% discount on training/consulting services.
6. Priority Product releases.
7. 1800ANSWERS secure web site access.

Gold

1. Telephone support for product related issues extended to 7x12 - 8am - 8pm Monday to Sunday.
2. Two 2-day site visits per year. Days are consumable within the year and cannot be carried over. The customer is responsible for travel and living expenses.
3. Priority call / email handing: 15 minutes during normal working hours and within ½ hour after 5 pm, 1 hour on evenings, weekends and holidays.
4. 15% discount applied to the purchase of new modules or products.
5. 25% discount on training/consulting.
6. Priority Product releases.
7. 1800ANSWERS secure web site access.

Platinum

1. Telephone support for product related issues on a 7x24 basis.
2. Two 3-day site visits per year. Days are consumable within the year and cannot be carried over. The customer is responsible for travel and living expenses.
3. One 3 day customer visit to MB Foster Corporate Offices. Days are consumable within the year and cannot be carried over. The customer is responsible for their own travel expenses.
4. Priority call / email handing: 15 minutes during normal working hours and within ½ hour after 8 pm, 1 hour on weekends and holidays.
5. 20% discount applied to the purchase of new modules or products.
6. 25% discount on training/consulting.
7. Priority Product release.
8. 1800ANSWERS secure web site access.